Dedicated customer service for products, orders, and sales support
Connect with our customer service team for fast, knowledgeable support—from product questions and quotes to order status and technical guidance.
Connect with a customer service representative
Europe
+49 831 5617 430
Europe Email
North America
800-949-3766 option 1
North America Email
China, India and Rest of World (ROW)
- China: +65 6748 4700
China Email - India: +91 6366 887213
India Email - ROW: +31 15 2755 210
ROW Email
Support that keeps your data flowing
Whether you need help choosing the right sensor, checking an order, scheduling service, or troubleshooting in the field, our team is here to help. Our specialists respond quickly and provide guidance grounded in decades of hydrological and meteorological expertise.
We support you with:
- Quotes and product availability
- Purchase orders and invoicing
- Shipping timelines and tracking updates
- Connection to regional service or field specialists
Frequently asked questions (FAQs)
How do I request calibration, repair, or service for my device?
Lorem ipsum dolor sit amet leo quis dolore dui mattis dictumst feugiat. Ultricies purus laoreet aliquam faucibus vivamus porta dolore. Orci euismod orci mauris consequat incididunt aliquet pulvinar.
What is the expected turnaround time for service or calibration?
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How do I track the status of my service request or repair?
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Who pays for shipping, and how do I arrange shipment for service?
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Are loaner units available while my equipment is being serviced?
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What should I do if my equipment is out of warranty?
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How do I get technical support for software or database issues?
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How do I obtain calibration certificates or compliance documentation?
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Frequently Asked Questions
How do I request a quote?
Submit the contact form below. Provide product names, quantities, and any special requirements or relevant project details.
How do I check the status of my order?
You can contact Customer Service with your PO number or order confirmation number for real‑time updates.
Can I get technical support through Customer Service?
Yes. We will either assist you directly or connect you with the appropriate technical expert.
How do I start a repair or RMA?
Visit our Calibrations & Repairs page or contact technical support, our team will guide you through the process and required documentation.